Help zone

Welcome to the Help Zone. Answers to any questions you may have should be found here. Just click on one of the appropriate links below. If you cannot find what you are looking for, please feel free to Contact Us. We are here to help.


Architects and Designers

Register as an Architect or Designer for complete access to our free downloadable .dwg and .pdf files. 

Frequently Asked Questions

For answers to the frequently asked questions about our products, website, or orders. 

Product Support

A complete resource center containing helpful documents such as Installation Guides, Painting Durabrac Components, Gable Bracket Sizing Chart and Pitch Calculator and more. 

Request a Quote

Please use this page for custom orders or for ordering large quantities (100 items or more). 

Return Policy

If you have received a defective or incorrect item, we will be happy to assist you with your return or exchange. Please visit our Return Policy page for details on how to return your order. 

Security and Privacy

We take the security and privacy of your information seriously. Please review our full Security and Privacy Policy for complete details.

Password Help

Click the link above for help with resetting your password.