Return Policy

DAMAGED OR WRONG ITEM(S):

We do not accept returns unless item(s) arrived damaged or is incorrect merchandise. These items will be replaced at no charge to you. Any damaged or incorrect item(s) must be returned to our facility. We will issue you a UPS Pre-Paid Label at the time the claim is approved.

It is very important that you inspect all products upon delivery and confirm that products are not damaged and are the correct items. In the event that there is damage or an incorrect product, please contact us via email at suzanne@durabrac.com or call 850-433-4981 to initiate the claim. All claims must be initiated within 72 hours of delivery. If there is damage to the package upon delivery, it is very important to notify the delivery driver or company immediately and have them note it for their records. If shipped via freight the Bill of Lading (BOL) must be noted.

CUSTOM WORK:

Because custom work is manufactured to your specifications, we are unable to accept return of any custom manufactured products. Your order cannot be changed, modified, or canceled once the order is in production.