Return Policy

DAMAGED OR WRONG ITEM(S):

Durabrac® is committed to your complete satisfaction. In the event that an item(s) arrived damaged or is incorrect merchandise, the item(s) will be replaced at no charge to you. Any damaged or incorrect item(s) must be returned to our facility. We will issue you a UPS Pre-Paid Label at the time the claim is approved.

It is very important that you inspect all products upon delivery and confirm that products are not damaged and are the correct items. In the event that there is damage or an incorrect product, please contact us via email at [email protected] or call 850-433-4981 to initiate the claim. All claims must be initiated within 72 hours of delivery. If there is damage on the package it is very important to notify the driver of said damage and have them note their records. If shipped via freight the Bill of Lading (BOL) must be noted!

 

CUSTOM WORK:

Because custom work is manufactured to your specifications, we are unable to accept return of any custom manufactured products. Your order cannot be changed, modified, or canceled once the order is in production. Spandrel is included as custom work.  Gable brackets also may not be returned.

 

PRODUCT REFUND REQUEST:

If you are unhappy with the product ordered and would like a refund, you must notify us through email ([email protected]) or telephone (850-433-4981) prior to returning the product. Items can only be returned if they are free of any drill holes, trimming and/or alterations, including paint. Items can only be returned within 30 days of receipt of the product. A refund is given for the product cost only and does not include shipping and handling or taxes. A 25% restocking fee will be deducted from the refund and the customer will incur the expense for returning the item. We will only accept returns of a maximum of ten items on any order.  We will not reimburse shipping charges or issue a Pre-Paid Label for items being returned for a refund. The maximum refund is $750.00. Any amount over that amount will be issued a store credit.